What Is IT Operations Management?
IT Operations Management (ITOM) refers to all the technology, services, and infrastructure an IT Department provides an organization, such as applications, storage, networking, hardware, and software. The goal of ITOM is to ensure an organization has a suite of high-performance IT services that are accessible anywhere, at any time.
What Is Servinow ITOM?
ServiceNow ITOM is a suite of applications that work together to automate operations management within an organization.
It’s a comprehensive solution to modern technology challenges such as integrating disparate IT processes, resolving service outages quickly, and simplifying cloud complexities by improving stakeholder visibility and control of an organization’s data, investments, projects, and workforce. With ServiceNow ITOM, businesses can design proactive, dynamic IT solutions and deliver high-performance IT services on demand.
The Benefits of ServiceNow IT Operations Management
ServiceNow ITOM delivers a unified, service-focused approach to IT — one that prioritizes a strong configuration management database (CMDB) foundation in order to drive efficient processes, facilitate the integration of processes within IT and the rest of your enterprise, and empower stakeholders with robust governance tools and guidelines.
With ServiceNow IT Operations Management you can:
Enhance company-wide visibility
of IT resources with Service Mapping and Discovery
Manage service health
with AIOps, operational intelligence, & machine learning
Increase agility
and operational efficiency of your cloud environment
Transform your IT operations
into a service that delivers quality solutions to your organization
ServiceNow ITOM Applications To Implement For Your Business
TEXARION's ITOM solutions deliver the best-in-class ITOM for your business. Deployed over ITOM ServiceNow, you can now deal with tech outages in a constructive, reactive way – giving the IT teams greater visibility.
Expanding IT infrastructure and software landscape puts tremendous challenges on IT Operations Management Specialists to manage the growing catalog of services. The bottomline however remains unchanged – Despite the number of tech systems added to help better operations, IT Operations Managers are responsible for ensuring that all systems and software are secure and are available for business use. And, that’s just where we like to help.
Configuration Management Database
Consolidate IT data silos into a single system of record to see the functioning of all assets and related services. See the relationships of configuration items and services to proactively manage the change impacts.
Service Mapping
Service mapping creates a bird’s-eye view of how IT infrastructure and applications deliver business services. Service maps make it easier to identify root causes of outages or service reductions so that businesses can quickly and effectively restore services.
Discovery
Once you have a strong data management foundation, you can achieve complete visibility to your on-premises and cloud resources with Discovery.
Event Management
In ITOM, Event Management is the process that monitors all events that occur through the IT infrastructure. An event is any notable occurrence that impacts the management of the IT infrastructure or delivery of service. Event management powers normal operation and also detects and escalates incidents.
Cloud Management
Cloud management is the process of maintaining and controlling cloud computing products and services. Successful cloud management combines several software products and technologies into a cohesive management strategy. As IT organizations increasingly move to cloud-based environments, cloud management is an essential asset to any IT team.
Orchestration
In ITOM, orchestration is the automated management, coordination, and calibration of several computer systems, applications, and services. While automation refers to automating one single task, orchestration is the automation of an entire workflow or IT-driven process made up of a series of tasks.
