ServiceNow

IT Service Management

IT Service Management

Our ITSM Approach

IT Service Management (ITSM) covers all the essential elements of IT services ranging from planning, designing, developing, implementing, deployment, and support of IT Systems. ITSM Software ensures appropriate implementation of technology, processes, and resources to provide better results. Proper implementation of micro focus ITSM Solutions boosts the quality and pace of service delivery to maximize customer satisfaction. ITSM services provided by TEXARION also helps businesses to manage a wide range of business processes and services across the organization.

Discover

Review existing processes, recognize bottlenecks and propose ITIL-based best practices and more.

Identify existing organizational resources and opportunities. Map these opportunities to better ways of working using ITSM Tools.

Design

Design workflow documents, recommendations and standards for business processes using our IT Service Management Software.

Set realistic SLA’s that can be applied across the ITSM system that include divisions and roles, effectively maximizing turnover. Strategize the provision of ITSM Services.

Strategize

Plan long-term business objectives and focus on tangible results

Build systems for better control of business operations

Introduce compliance with IT requirements and regulatory guidelines to all ITSM products

The Benefits Of ServiceNow IT Service Management

If you’re currently using a legacy system or outdated ITSM solutions, your business could fall behind in the fast-paced digital age. As a modern cloud-based solution, ServiceNow ITSM offers operational efficiencies for your entire organization that can transform your business, improving both your staff and customer’s satisfaction.

Elevate the service experience

with virtual agents that use natural language

Improve IT productivity

using machine learning algorithms and virtual agents

Consolidate existing IT

tools into a single platform in the cloud

Gain full visibility into processes and services

with built-in dashboards and analytics with real-time data

ServiceNow ITSM Applications To Implement For Your Business

If you’re currently using a legacy system or outdated ITSM solutions, your business could fall behind in the fast-paced digital age. As a modern cloud-based solution, ServiceNow ITSM offers operational efficiencies for your entire organization that can transform your business, improving both your staff and customer’s satisfaction.

Incident Management

Automatically assign incidents to the correct resolution group with Incident Management’s machine learning. Bring together stakeholders to investigate issues and restore services swiftly with the Major Incident Management portal.

Problem Management

Restore services quickly and often preempt issues from happening in the first place with Problem Management. Structured workflows diagnose root causes and fix problems to eliminate recurring incidents and minimize the impact of unexpected disruptions.

Change Management

Improve velocity of work while minimizing risks and costs of unplanned changes. Automate standard changes with DevOps capabilities, and for complex changes, automate change advisory board meetings with CAB Workbench to accelerate change management.

Request Management

Request management is the process of handling customer service requests to include applications, hardware updates, software enhancements, password resets, and more. It includes any variety of requests that can be repeated and automated

knowledge Management

There is a lot to learn about the in’s and out’s of your business. Knowledge management is the process of creating, sharing, using, and managing your company’s knowledge and information. Knowledge management is a multidisciplinary approach to reaching your company goals by leveraging the power of open information. It’s like the brain of your business documented for everyone to understand!