Welcome to Texarion Cloud Solutions – Salesforce Service Cloud Service Providers & Service Cloud Vendors!
Texarion Cloud Solutions is supporting the collective performance and growth rate of businesses in diverse sectors by providing customized Salesforce Service Cloud managed services and Service Cloud trainings over the years.
What is Lightning Salesforce Service Cloud?
Service Cloud is the world’s leading customer relationship management (CRM) platform designed for sales professionals to help them streamline and automate service processes and workflows. The customizable features and capabilities help the businesses improve foster one-to-one marketing relationships with customers across multiple channels and devices. Salesforce Service Cloud Lightning listens and responds to customers concerns across all the key social platforms and route the case automatically to the available appropriate agent.
Texarion Cloud Solutions helps you with proven expertise as a Service Cloud consultant, Service Cloud support services provider and Service Cloud third party vendor to integrate, configure, and implement Salesforce Lightning Service Cloud with existing system in addition to providing Service Cloud trainings. Over the years, we have served numbers of commercial establishments, small to medium organizations, enterprise businesses, and others by integrating, implementing, configuring Salesforce Service Cloud technology. As a top-performing Service Cloud third-party vendor, we manage and support Service Cloud services to help you improve service quality and CRM effortlessly.
Features & Functionalities of Salesforce Service
Why Do You Need To Adapt Service Cloud? The long list of unmatched advanced features and functionalities makes Salesforce Service Cloud a must-have power to foster service management that enables the organizations to work with channel partners and customers with much improved efficiencies.
Functionally, when you think of Salesforce Service Cloud Vs Sales Cloud - Service Cloud meets the needs of customer service executives and their leaders, while Sales Cloud is designed for Sales Managers and Sales Executives.
The most benefited business sectors by adapting Service Cloud include:
Service Cloud allows your business to have 24/7 customer service. Give your customers the service tools they need to get to the answers they want as quickly as possible. Whether chatting with an agent online or searching your FAQ, today’s customers expect to have access to customer service on their terms, and that means providing them with a variety of tools and options for always-on customer support. Learn more about Service Cloud’s customer service features and solutions.
Lightning Console
Unify your agent experience and put all of the information agents need right at their fingertips. Find everything from customer profiles, to case histories, to dashboards — all in one place.
Maximise agent productivity.
Put all of the information your agents need to deliver fast service all in one place. Knowledge, subject matter experts, and customer profiles are all at the agent’s fingertips. Your customer service team is empowered to answer customer questions correctly the first time, anticipate customer needs, and deliver world-class customer service solutions every time.
Deliver a great customer experience.
Customers can expect the same smart, fast, personalised service regardless of the channel they use to reach out. Cases from every channel come into the agent console; where, agents can view a customer’s profile, purchasing history, and account information all in one place. Customers don’t have to repeat themselves and agents can anticipate their needs.
Simplify the agent experience.
Moving your contact management online and in the cloud enables collaboration amongst teams across the organisation. Our social collaboration tools are designed for you to share insights, relevant documents, and more on every business record and contact to ensure everyone has the most up-to-date data.
Case Management
See how Case Management streamlines your pipeline for better customer service.
Resolve customer support cases faster — and from anywhere — by keeping your agents connected to all the activity, answers, and information they need with Service Cloud.
Automatically assign the right agent.
Make sure cases never fall through the cracks with AI-powered routing recommendations from Einstein. Intelligently assign cases to the agents best qualified to resolve them fast.
Streamline your service processes.
Drive process, productivity, and consistency the way you want by easily customising Service Cloud to reflect your customer support and business processes, not the other way around.
See the full context of all your cases.
See every customer interaction in a chronological timeline, regardless of channel. Every voicemail, email update, knowledge article, or anything else about a case appears in our flexible newsfeed.
Know what to focus on and when.
Get customer activity updates and alerts when action is needed. Easily send email responses using prewritten templates with just a few clicks.
Knowledge Database for Customers
Whether for customer self-service or to enable agents to find the right answer faster, Knowledge drives speedy case resolution and exceptional customer care.
Maximise agent productivity.
With a knowledge base that's embedded right in the console, agents can deliver the right answers to customers with ease. They can even share articles to any channel or device with one click.
Help customers help themselves. Lickety-split.
Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.
Streamline your knowledge management process.
Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.
Telephony Integration
Keep your customers happy and your agents productive with Telephony Integration.
Lower your agent’s average handle times and improve customer satisfaction with CTI, also known as computer-telephony integration.
Know who’s calling before they say a word.
Know your customers before you pick up the phone. Instantly get a profile screen showing their customer information or the account record of the caller.
Call customers with just a click.
Get back hours of lost productivity by communicating more efficiently. Turn every phone number inside Salesforce into a clickable link.
Log all your calls automatically.
Simplify your life by having any notes you take during a call automatically logged and associated with objects like contact records, cases, or anything you create.
Control calls without touching your phone.
Make outgoing calls, put them on hold, transfer to another agent, or add people for a conference call, all without ever leaving the Service Cloud console.
Omni-Channel Presence and Routing
Efficiency, transparency, and speed.
Manage availability in real-time and intelligently route the right cases to the right agents.
Route work intelligently.
Automatically route cases, leads, or other work, to the most appropriate, available employee. Administrators can now configure Service Cloud to distribute work based on employee skill set, availability, and their capacity to handle incoming work. Employees can update their status in real-time, ensuring that high-priority work always receives immediate attention.
Supercharge your efficiency.
Instead of dispatching work or having agents arbitrarily pick work from queues, Omni-Channel Presence and Routing intelligently routes work based on the business’ priorities. Work is pushed to employees in real time and screen popped directly into the Service Console, offering up an in-context view of the customer across all channels. And you can ensure employees prioritise correctly with the ability to define relative priority and size of the work.
Access operational insights.
Gain visibility into how often your employees spend handling work, how long they’ve spent in certain statuses, and any trends in how often they accept versus decline work. In addition, you can report on average wait times, average handle times, and service level agreement adherence. Leverage these analytics to diagnose, react, and fix problem areas faster.
Service Analytics
Discover customer service analytics software that boosts productivity and customer satisfaction.
Keep customers happy by delivering more personalised customer services. Uncover issues in any channel and use artificial intelligence to prioritise routing and recommend next best actions.
Service Analytics, now supported by Einstein Discovery.
Get answers to key business questions — including what happened, why it happened, what could happen, and what to do about it — by letting Einstein Discovery analyse millions of data combinations in a matter of minutes. Einstein uncovers underlying reasons behind data patterns and predicts what's trending next.
Get seamless integration.
Help your agents make more informed decisions by populating your Lightning Service Console dashboards with Service Cloud data. Get up and running right away for quicker ROI, with the same speed, scale, and security you already count on from Salesforce.
Centralise your KPIs.
Deliver personalised service with predictive CSAT based on existing Salesforce data and trends. Every employee can stay ahead of business concerns by identifying product issues, customer issues, and churn risks with predictive insights. And reps resolve issues faster with predictive case fields and recommendations for the next best actions.
Instantly take action.
Resolve cases faster for happier customers with Service Analytics. Let agents and managers open and close cases from the point of insight, create tasks, update records, and collaborate on any device — all without shifting between disconnected analytics tools.
Service Process and Automation
Make the most of the time you spend with customers using Workflows and Approvals.
Save time by automating your internal procedures and processes, including any additional approval steps required to keep things moving.
Make service agents more productive by automating workflows.
Eliminate manual and repetitive chores by automating manual tasks. Workflow speeds up your work by automating email responses, field updates, and task assignments.
Visually create any process with drag-and-drop simplicity.
Design entire processes in one place with the powerful Process Builder, a point-and-click interface that you can use to create and update records, log calls, send emails, launch workflows, and lots more.
Keep cases moving by simplifying approvals.
Automate your business request approval process. Specify a sequence of steps that are required to approve a record, including whom to ask and what to do at each point of the process.
We Offer with a Difference - Salesforce Service Cloud Support Services
Texarion Cloud Solutions is a prominent entity in Salesforce support & maintenance services delivered across a range of business sectors following B2C and/or B2B model/s. Our years of experience in providing tailor-made Service Cloud managed services to global clients as a service provider and Service Cloud consultant helps us understand your concerns in-depth. The range of Service Cloud support services, we offer assures you of the best experience of advancing and improving strategic customer services at least investment, including but not limited to:
Salesforce Service Cloud Integration
Service Cloud Implementation
Salesforce Service Cloud Consulting
Service Cloud Customization Services
Service Cloud Support Services
