Texarion Cloud Solutions, Salesforce Experiece Cloud vendors, provides a range of support and services for Salesforce integration, implementation, usage, support, etc. Our strategic Salesforce Marketing Cloud support services help you adapt, evolve, and scale the customer journey rapidly in a fast-changing digital market space.
As being the leading Salesforce Experience Cloud service providers with proven credibility, we help you send the right message at right time throughout the customers’ journey; this strategy generates more leads and converts more leads into sales.
How Your Experience Cloud Site Can Help You
Whether you call it a portal, a help forum, a support site, or something else, an Experience Cloud site is a beautifully branded digital experience connected to your CRM. Experience Cloud makes it easy to create these experiences, engage customers, and empower partners.
The Experience Cloud Advantage
What is the advantage of building a digital experience using Salesforce? Two words: integrated everything. Here’s a short list of how you can use Experience Cloud to give stakeholders what they need.
Functionally, when you think of Salesforce Service Cloud Vs Sales Cloud - Service Cloud meets the needs of customer service executives and their leaders, while Sales Cloud is designed for Sales Managers and Sales Executives.
- Create multiple experiences for specific needs.
- Extend business processes to partners and customers.
- Integrate data (such as orders or financial information) from third-party providers.
- Use themes and templates to create beautiful branded experiences.
- Use Salesforce CMS to create content and deliver to any channel.
Data from your site lives in your Salesforce org, and data living in your Salesforce org can be shared externally through your site. (Don’t worry. Your admin controls both data visibility with the outside world and which audience can access what—just like you do with your internal Salesforce org). In short, a digital experience built using Experience Cloud provides a window into your Salesforce world.
Experience Cloud Features and Capabilities
Business Integration Console
Use data from any system, anywhere, with our integrated business solutions.
Deliver intelligent, relevant experiences. With all your data in one place, customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can collaborate on and share files.
Extend any business process.
From sales, service, and marketing, to supply chain and product development, business integration solutions from Salesforce connect them all.
Embed custom and third-party apps.
Enable fund approvals, status updates, or any other actions with powerful business integration software.
Integrate any record or object.
Connect data from anywhere, whether it’s sales opportunities, support cases, contacts, campaigns, or even custom objects.
Integrate data from any third-party system.
Easily present data in a branded, mobile, and social environment.
Experience Personalisation
Put your customer data to work. Use AI for website personalisation.
Help customers find what they need faster with relevant content and intelligent recommendations. Connect anyone to groups, experts, and content based on their interests, needs, and behaviours — all with an AI-powered website builder.
Get a lot more action with a little more conversation.
Use our online customer communities to recommend groups and experts that have related interests and needs.
Present a personalised feed.
Select content — including files, articles, and topics — from across the community to deliver customised, relevant information.
Provide a complete view of community members.
All users’ profile pages show areas of interest and endorsements received for their expertise, as well as acknowledgement badges received from other members.
Experiece Templates
Go to market faster with out-of-the box app, portal, and website templates.
Set up rich, responsive digital experiences with readymade templates — or build your own to suit your specific needs.
Customer Service Help customers quickly find answers with self-service portals.
Questions answered — no agent required.
Give customers a searchable knowledge base to answer questions before they reach your queue.
Ask the experts.
Fully utilise your, and other customers’, expertise to resolve cases. With Chatter, you can bring the best responses to the top of any question, so users are confident they have the best answer.
Structure content around topics.
Guide users to the information that matters most. Curate topics based on popularity, age, featured content, or whatever works for your business.
Customization and Branding
Unify your customer experience with branded portals, apps, and more.
Choose a template that works right out-of-the-box. Customise it fast with clicks, not code. Then, pick a mobile-responsive theme that fits your brand.
Get a flexible content management system that works from no code to pro code.
Build your own native content asset library.
Get a lightweight CMS that makes content management simple with Experience Builder. Manage content timelines with draft and archive states. Select images for your header, logo, content editor, and components. Uploaded files become packageable assets stored in your library.
Import your preexisting CMS content and settings.
Maintain consistent branding, authentication, and ease of maintenance when you import content with CMS Connect. Reuse components, CSS, HTML, and JavaScript from your current system. And access authenticated content with the JSON credential feature.
Customer Engagement Platform
Create a vibrant community with our customer engagement platform.
Recognise your most active members. Reward loyalty with customisable badges. Enable members to endorse each other for skills and expertise.
Provide each member with a personal score.
Our customer engagement platform makes it easy to reward members for being active in the community. Create your own ranks, badges, and scoring system as incentives for participation.
Enable user badging.
Users can create their own badges, which are a great way for users to thank each other for their contributions, for taking initiative, or for any other activity they want to recognise.
Bring experts to the forefront.
Empower members to identify and endorse other members as experts on specific topics.
Highlight top influencers and contributors.
Customer engagement software allows you to create a public leaderboard to thank members for their contributions.
Management and Analytics
Make every interaction count with community management.
Get the data you need. Sort it how you want. Drive growth with user engagement metrics and insights.
Better understand and manage your community.
Preconfigured and customisable Lightning dashboards in the Community Management Console help you measure and analyse metrics and optimise accordingly.
Get insights at your fingertips, lightning fast.
The new Lightning dashboard in the Community Management Console helps you understand how customers use the community. Dig deep into areas such as adoption and engagement, most popular groups, users, and topics.
We Offer with a Difference - Salesforce Experience Cloud Support Services
Texarion Cloud Solutions is a prominent entity in Salesforce support & maintenance services delivered across a range of business sectors following B2C and/or B2B model/s. Our years of experience in providing tailor-made Service Cloud managed services to global clients as a service provider and Service Cloud consultant helps us understand your concerns in-depth. The range of Experiece Cloud support services, we assures you of the best experience of advancing and improving strategic customer services at least investment, including but not limited to:
Salesforce Experiece Cloud Integration
Experiece Cloud Implementation
Salesforce Experiece Cloud Consulting
Experiece Cloud Customization Services
Experiece Cloud Support Services
