ServiceNow Case Study
Client Overview A leading fiber internet provider delivering high-speed connectivity and bundled digital services.
Challenges:
- Delays in service request handling.
- Lack of real-time network issue tracking.
- Inefficient field technician scheduling.
- Scalability concerns with growing service demands.
Solutions:
- Implemented ServiceNow ITSM & FSM to streamline operations.
- Automated Ticketing & Network Monitoring: Faster issue detection and resolution.
- Optimized Field Service: Automated technician dispatching.
- Self-Service Portal & AI Chatbot: Reduced support calls and improved customer experience.
Result
Incident & Problem Management
With ServiceNow, the provider enhanced service management, boosted efficiency, and improved customer satisfaction.
- 30% faster issue resolution.
- 25% reduction in support calls.
- Improved field service efficiency.
- Maximize agent productivity and ease of use with modern UI/UX
- Scalable operations for future growth.
Salesforce Case Study
Client Overview The client, a US-based medical distribution company, provides essential medical supplies to hospitals, clinics, and healthcare providers. To enhance operational efficiency, they partnered with Texarion Cloud Solutions to customize their Sales Cloud-based application for better reporting, automated invoicing, and streamlined purchase order management.
Challenges:
- Limited Sales & Inventory Visibility – Inefficient reporting on sales and stock levels.
- Complex Revenue & Expense Tracking – Lack of real-time financial insights.
- Manual Invoice & Order Processing – Delays in invoicing and order approvals.
- Inefficient PO Management – No structured approval process.
- Commission Calculation Issues – Formula-based errors in sales rep payouts.
Solutions:
- Custom Reports & Dashboards – Improved visibility into sales, inventory, and expenses.
- Automated Invoicing & Payment Alerts – Faster collections with Apex-triggered notifications.
- Digital Purchase Order Management – Mobile-friendly PO forms & streamlined approvals.
- Optimized Commission Calculation – Apex-based logic for error-free payouts.
- Process Optimization – Replaced outdated logic with Apex triggers for seamless operations.
Result
Incident & Problem Management
With Salesforce, the provider enhanced process management, boosted efficiency, and improved customer satisfaction.
- Improved Sales & Inventory Insights – Better decision-making with real-time data.
- Faster Order & Invoice Processing – Reduced manual efforts, increased accuracy.
- Seamless Commission Payouts – Eliminated errors & ensured timely payments.
- Enhanced SLA Compliance – Automated approvals & notifications.