About BMC Helix Remedyforce
BMC is a global brand. The company has been delivering unmatched and the most flexible ITSM solutions. They have designed this tool as a modern-day and swift IT Service Management Solution. BMC develops this easy-to-use tool considering the requirements of mid-sized businesses. Thus, the solution helps organizations across various sectors to improve productivity. Choose us as your Helix Remedyforce Consultant to get the solution optimized for your business-specific needs.
It is important to note that BMC Helix Remedyforce provides it on the Salesforce app cloud. Thus, most mid-sized companies can adopt and deploy it with a great deal of ease. This tool is among the most appreciated ITSM Solutions for better productivity.
Your service management productivity reaches new heights as you adopt this solution. Collaborate with us to get Helix Remedyforce Managed Services to take your productivity and growth to the next level.
Benefits of BMC Helix Remedyforce to Your Business
Are you a business offering IT services to your clients across various territories? Or, do you operate in a specific location? Managing different aspects of sales and service could be challenging for you. You need a customized and flexible ITSM Solution. Thus, you can manage your sales and service operations.
Here are a few practical benefits that your business enjoys as you adopt this ITSM tool:
Quick Shifting of Gears
You run your businesses in a fast-paced environment. So, you must be in search of reliable tools that help simplify your managerial activities. Are you still following conventional methods to communicate with your client and team? Do you still adopt old-fashioned methods for monitoring various business operations? Then, you are missing out on many growth opportunities. Join hands with us. We are a reputed BMC Helix Remedyforce Third Party Vendor. We help you get the best ITSM solution to improve the overall efficiency of your operations
Service Management in the absence of a flexible ITSM solution eats away a lot of your valuable time. Yet, BMC Helix Remedyforce adds speed and flexibility. It allows you to track Service Management activities faster. Thus, you can configure new technologies and services. The process does not need complex coding. You can manage your services through your existing Salesforce team.
Improved Information Sharing
Managing your service deliverables is a crucial task to keep existing clients. So, an effective and easy-to-use communication channel is essential. Effective communication helps you achieve better customer experiences. Thus, the flexible ITSM solution from BMC serves this purpose well. It works for you with a comprehensive approach.
You can integrate with your sales clients, and service clients through this tool. Moreover, the integration occurs in a seamless manner. You can share crucial information with your clients with ease. Again, your clients can also share service updates with your business as you adopt this tool.
The tool integrates with popular channels like skype, slack, and other bots. This improved information sharing and effective communication help you render better services. Also, it helps you improve your business reputation in the industry. As Helix Remedyforce Vendors, we deploy the tool for you to let you enjoy its best features and excel in your business.
Make Quick and Correct Strategic Decisions
The entrepreneurs and managers can get real-time insights. Tracking the current progress on sales and service fronts becomes easier. Also, the tool displays information as graphs, bar charts, pie charts, and area-chart. Hence, the tool would help them use the precise update for altering strategies.
So, the tool reduces downtime. Similarly, the tool helps you in the decision-making process with a holistic approach. You get to know about the pain points your sales clients or service clients are facing faster. Thus, you can apply management best practices in a proactive manner. Thus, the ITSM tool helps you get rid of any adverse strategic situation.
The Role of a Reliable Service Provider
We discussed the possible positive influences of the tool on your business. It would also be significant to know the proper process to adopt it. The technical capabilities of your IT team differ according to your business-specific requirements.
Thus, it is wise to join hands with a reputed BMC service provider. They leverage their expertise to deploy the solution for your business. We are experts in customizing and deploying BMC Helix Remedyforce. So far, we have worked with hundreds of clients worldwide. We work with clients to guide them through their process of digitalization. We execute every project with a professional approach.
BMC Helix Remedyforce Capabilities
Self-Service and Service Catalog
Intuitive portal for employees to resolve their own issues. Users can submit new service requests, search for solutions to common problems in a vast knowledge base, and view the status of previously submitted incidents. People can easily request new business services from the service catalog. Automate the review and approval of requests to maximize service quality and efficiency. Includes access to self-service via mobile devices.
Knowledge Management
Helps customers and agents search and resolve common help desk issues with ITIL® knowledge management processes and best practices. Reduces training requirements for new IT staff and saves time troubleshooting known issues. Includes the publishing, review, approval, and retirement process for knowledgebase articles available to constituents.
Service Level Management, Dashboards, and Reporting & Analytics
Out-of-the-box and customizable reports and dashboards provide instant visual display of key performance indicators across a range of process, performance, and workload measurements. Supports continuous service improvement through effective and timely reporting.
Incident and Problem Management
A best-practice approach to the management of incidents, problems, service requests, and tasks. Combined with Smartviews, the relevant data for any record is displayed in a visual format, making it easy to access all related information to fulfil a request. See which tasks are open, pending, or closed and get details about the record's approval process and other ITIL® processes. Improve customer satisfaction and resolution rates while reducing costs.
Configuration Management
Integrated asset inventory maintains accurate asset information in the Configuration Management Database (CMDB), providing visibility into root cause and impact analysis. See configuration data, including relationships between configuration items, in a topographical view. Includes the ability to detect collisions and analyze impact.
Asset Management
Manages assets throughout their lifecycle working in concert with configuration management and the CMDB to differentiate and consolidate across these overlapping disciplines.
Change and Release Management
Change management tracks, controls, and reports on the process of IT change management, with workflow based on your requirements. Minimize risk through effective process enforcement and approval automation. Release management controls the processes for planning, scheduling, and controlling the build, test, and deployment of releases and new functionality while protecting the integrity of existing services.
Mobile Apps for IT and Business
Support the needs of IT and business users on the go. IT agents can perform virtually any task from their mobile device, leveraging the Salesforce Mobile platform. The BMC Helix Remedyforce mobile app for the business provides full self-service functionality from any mobile device.
Collaboration via Chatter and Chat
Collaborate, solve incidents, submit approvals, and crowd source information via a Chatter post or via a chat session.
